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Our return policy is as follows:
Items that have been engraved or personalized in any way are not returnable. For safety reasons, caskets are non-returnable.
Otherwise, if you are dissatisfied with your order for any reason, such as wrong size or unexpected color, you may return your item, in it's original factory packaging*, for a prompt refund or exchange. Original shipping and handling charges will not be refunded. 
*Item must still be in new, unopened condition with it's original packaging including any shrink wrapping, paper wrapping and in it's original factory provided box if applicable . If failure to return item in unopened condition with the urn's original factory packaging occurs, your return will be accessed with a 15% restocking/repackaging fee. No exceptions.
Defective/Damaged items may be returned/exchanged at no additional charge.  
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.
Please mail your package in a prepaid, insured, traceable method to the address below:
Rainbow Bridge Urns
c/o Fluke's Aftercare
340 Oak Hill Road
Litchfield, Maine 04350
Please don't hesitate to call us at (207) 268-2912 should you have any further questions.
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